VIA’s Forever Warranty™ (click to download)

This warranty is given to the initial purchaser and is valid for as long as the product is owned by the original purchaser. This warranty is in effect from the date of original sale and covers defects in materials and craftsmanship found during normal single shift usages; single shift usage is five (5) days a week, eight (8) hours a day. See “Applicable Warranty Periods” below.

Products covered by this warranty will be either repaired or replaced at VIA’s discretion. Product repair or replacement of any defective part is the customer’s exclusive remedy for any and all product defects. Labor is not included. VIA accepts no other responsibilities or liabilities. Only those items free of misuse, abuse, accident, alteration, unauthorized repair, or damage by fire, flood, or other acts of God will be covered. This warranty applies to all VIA products manufactured after July 1, 2011. NOTE: Project registration identifying the end-user is required to record the Forever WarrantyTM for projects over $5,000 net.

For warranty specific questions or concerns, please email your comments, PO, and Order Number directly to warranty@viaseating.com.

Applicable Warranty Periods

• All components are warranted forever.
• Cali, Vista and Camden are warranted for six (6) years.
• The performance of VIA’s in-stock fabrics and leathers are warranted against defects for five (5) years.
• Swopper is warranted for five (5) years.
• Mesh back fabric is warranted against defects over and above normal wear and tear for two (2) years.

Warranted Chair and Chair Control Weight Capacities:

275 pounds:

• Camden, Cali, vflex

290 pounds:

• Swopper

300 pounds:

• Vista

300 Pounds:

• -5C – Advanced Ergo Control
• -6C – BioSync Knee Tilt Control
• -9C – Syncro Control with Side Tension Adjustment
• -11C/-12C/- 13C – Single Position Knee Tilt Control
• -20C – Basic Swivel Control
• -24C – Three Position Posture Back Control (Note: Special reinforced -24C control – 450 pounds – Brisbane ‘D’ seat ONLY.)
• -29C – Full Function Button Activated Syncro Control
• -32C – Dual Torsion Bar Knee Tilt Control
• -40C – Torsion Syncro Knee Tilt Control
• -41C – Torsion Syncro Control
• -60C – Syncro Control

350 pounds:

• -3C – Active Back Control

400 pounds:

• -2C – Basic Swivel Control
• -37C – Single Torsion Bar Knee Tilt Control

450 pounds:

• -24C – Three Position Posture Back Control (Note: Special reinforced 24C control – 450 pounds – Brisbane ‘D’ seat ONLY.)

500 pounds:

• Vista Bariatric

Warranty Exceptions

• Normal wear, fading, and COM/COL are not covered under this warranty.
• VIA does not warranty the matching of colors, patterns, or dye lots, except to within commercially acceptable standards.
• Schukra, Air Lumbar and all electronic components are warranted for one (1) year from the date of purchase.
• The Air Lumbar Support System is warranted for one (1) year from the date of purchase.
• Custom products have no warranty.
• Warranties which cover multiple shifts (for use that exceeds 8 hours per day) are available for select VIA products. Please contact the VIA customer service department for details on multiple shift warranties.

Warranty Claims

• Please do not return the product without prior authorization from VIA.
• Please send a written notification of the defect to VIA along with a copy of the original invoice.
• Please contact VIA customer service at (800) 433-6614 for details, or email warranty@viaseating.com.

Fabric, Leather & Wood Variations

• Due to natural variations in materials, furniture containing leather or wood is sold subject to normal variations and/or irregularities of color, texture and grain.
• VIA is not responsible for slight differences in fabric color due to supplier dye lot differences on large orders or on repeat orders.

Product Design

• VIA designs and manufactures all of its products in accordance with the ANSI/BIFMA standards.
• VIA reserves the right to make changes in design and construction or discontinue products without prior notice.